Privacy Policy

Last revised 13 Apr, 2026

Introduction

LendExpress (“we”, “us”, “our”) is committed to protecting the privacy of individuals who use our website at lendexpress.com.au. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Personal Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number — provided when you submit an enquiry via our contact form or eligibility checker
  • Lending situation details: loan amount, deposit amount, employment type, credit history status — provided through our eligibility checker tool
  • Technical data: IP address, browser type, device information, pages visited, and referring URLs — collected automatically via cookies and analytics tools

We do not collect sensitive information such as Tax File Numbers, bank account details, or full credit reports. We do not perform credit checks.

How We Collect Personal Information

We collect personal information directly from you when you:

  • Submit an enquiry through our contact form
  • Use our eligibility checker tool
  • Subscribe to communications (if applicable)
  • Contact us by email

We also collect information automatically through cookies and similar technologies when you browse our website.

How We Use Your Personal Information

We use personal information for the following purposes:

  • To respond to your enquiry and connect you with a licensed specialist mortgage broker
  • To provide you with information relevant to your lending situation
  • To improve our website, tools, and content
  • To comply with legal obligations

We will not use your personal information for direct marketing without your consent.

Disclosure of Personal Information

We may disclose your personal information to:

  • Licensed mortgage brokers: when you submit an enquiry or use our eligibility checker, your contact details and lending situation are shared with a specialist mortgage broker for the purpose of providing you with a free, obligation-free consultation
  • Service providers: third-party service providers who assist us in operating our website (hosting, analytics, email delivery). These providers are contractually bound to protect your information
  • Legal requirements: where required by Australian law or regulation

We do not sell your personal information to third parties. We do not share your information with parties unrelated to your enquiry.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to:

  • Analyse website traffic and usage patterns (via Google Analytics or similar)
  • Remember your preferences
  • Improve website performance

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some features on our website.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data transmission. Form submissions are stored in a secure database with restricted access.

Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction of any inaccurate, out-of-date, or incomplete information. To make a request, contact us using the details below.

Complaints

If you believe your privacy has been breached, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. Last updated: April 2026.

Contact

For privacy-related enquiries, please use our contact form.