Contact LendExpress
Tell us about your situation and we'll connect you with a specialist mortgage broker.
Send Us an Enquiry
Tell us about your situation and we'll connect you with a specialist mortgage broker. No obligation, no credit check.
How to Raise a Concern
LendExpress is a referral service. We do not provide credit advice, hold an Australian Credit Licence, or arrange loans directly. Depending on the nature of your concern, the right path is different:
Concern about LendExpress
If your concern is about this website, our referral process, the way your enquiry was handled, or how we use your personal information, contact us first so we can try to resolve it.
We aim to acknowledge enquiries within 2 business days and respond substantively within 21 days.
Concern about a broker or lender
If your concern relates to credit advice, loan assessment, fees, or the conduct of a mortgage broker or lender you were referred to, raise it directly with that broker or lender — they hold the Australian Credit Licence and are responsible for their own internal dispute resolution (IDR) process.
Unresolved complaints
If a broker or lender's IDR response does not resolve your concern, you can take it to the Australian Financial Complaints Authority (AFCA) — a free, independent external dispute resolution service.
afca.org.au · 1800 931 678
Privacy concerns
For concerns about how your personal information has been collected, used, or disclosed, you can also contact the Office of the Australian Information Commissioner (OAIC).
oaic.gov.au · 1300 363 992